Refund policy

Every balm is handcrafted with care using high-quality ingredients. Due to the nature of our skincare products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.

RETURNS:

We accept returns only if:

• Your order arrives damaged or defective.
• You receive the wrong item.

If your order arrives damaged, please contact us within 48 hours of delivery at rsadouceur@gmail.com

• Your order number
• Photos of the damaged item and packaging

We will review your request and, if approved, provide a replacement or refund.

REFUNDS:

Once your request has been reviewed and approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

NON-REFUNDABLE ITEMS

For the safety of all customers, we cannot accept returns or offer refunds on:

• Opened or used prodcuts
• Products purchased on sale or during promotional events
• Gift cards (if applicable)

ORDER CANCELLATIONS:

Orders may be canceled within 2 hours of purchase. Once an order has entered production or has been shipped, it cannot be canceled.

QUESTIONS:

If you have any questions about your order, please contact us at: 

EMAIL: rsadouceur@gmail.com